1.2.13 Karen D
Hi My name is Karen D and this was my first order ever with your company! I would like to recognize one of the reasons I will not only be buying from you again but will be recommending you to all of my friends!! Her name is Angelina and in my books she is a super star!! You can't teach leadership you are either born with it or not! Angelina is an amazing leader and showed the kind of initiative we wish all employees to have! She went above and beyond for my order and I can not thank her enough! The first person that answered the phone said no it can't be done! The only thing retail stores have to go on these days is there exceptional customer service because as you know competition is fierce! So I just want to acknowledge Angelina for a job well done!! Thanks Karen
1.9.13 Robert N
Wow!! I cant even begin to put into words how Fantastic my order experience has been. I am a front desk concierge for a beachfront resort here in FL and I know what it takes to provide great customer service. Carrie and Joanna made the buying process simple and extremely courteous while paying close attention to make sure all the details of my order were exactly right and that my complete skateboard would have all the correct parts, right down to offering to custom cut my grip tape. I will make sure I tell all my friends to call the Skate Warehouse because they have great prices and even better people. Thanks again for offering me a Goodie Bag of freebies. Throw in everything you can. I will love it all. Stickers, T-shirts Posters. Ect. Talk to you soon.
12.20.12 Pamela G
I want you all to know the service I received from Ryan and Kerry (not sure how to spell her name) was outstanding! My stepson placed on order online this past Sunday. We received an e-mail the next day that stated before the order could be processed we needed to call. We assumed it was just to verify credit card info. I called and spoke to Ryan. Ryan informed me the trucks my stepson ordered were too small for the board he ordered and that affixing the trucks to the board would make the board unrideable. I am so impressed by this level of service. I had a number of questions for Ryan. He was so very patient with all of my questions. He agreed to hold the order so I could consult with my stepson about choosing new trucks and/or a new board. I spoke to my stepson and the next day I called back to complete the order. This time I spoke with Kerry. She was also very patient with all of my questions.She was such a joy to work with. Both Kerry and Ryan were very knowledgable, patient, and kind. They really cared about our order. I've never ordered this type of equipment online. The whole experience was truly the nicest online shopping experience I've ever had. Ryan and Kelly were so exceptional I just had to write to let you know. All the best to your organization this holiday season!! God bless. Pam G
2.12.13 Paul R.
Kristina, I gotta tell you how impressed I am with the service and the product that the skate warehouse delivered! And delivered is the optimum word here! Not sure on the level of geography you deal with on a daily basis...however we're located in Summerside Prince Edward Island, Canada( east coast )... not quite the end of the earth...but you can see it from here! When I sat down with my son on Sunday and started putting together his board never did I believe it would arrive so quick, I was thinking maybe next week Monday or Tuesday!.....but 48 hours to the door...freaking amazing!(and then to over deliver with the stickers, movie...you guys get it! Good on ya!) You could teach those folks down the road from you a lesson or two on logistics!...I think they go by the name Apple! Kristina, it was a pleasure dealing with you and your team on this purchase. I would like you to forward this on to your supervisor, if you're uncomfortable doing so then e-mail me back his or her e-mail address and I'll forward it on. Happy Father Happy Son Happy brother looking on for a new board after hockey season! Paul R
2.28.13 Gary R.
Hello Angelena, I just wanted to let you know that the shopping experience I had with your company recently was one of the best Ive ever experienced and Ive had allot of experience shopping! Since I ordered several of the same item I received a call from your store the next day verifying my purchase. Very thoughtful in order to verify that I did in fact want three pairs of essentially the same sunglasses. This could have avoided an error on my part which would later have to be corrected if more items were shipped than I wanted. I didnt request or pay for expedited shipping and yet I received my entire order in just two days. As good as Amazon Prime and at no additional cost. Plus your prices on the items ordered were some of the lowest I found on the internet. During our phone conversation to verify the order I mentioned that I would probably return one or more of the sunglasses that I ordered since I was trying to find the just the right tint. Without asking, when I received my order enclosed was all the paperwork and authorizations I needed to return any items I didnt want. The day after you received my return you sent me an email confirming receipt and advised me that I would receive my credit ASAP. All in all a great shopping experience. I will be happy to recommend your company to my friends and hopefully they will do business with you in the future. Best, Gary
4.3.13 Julian L.
You guys are sooo sick! A great price for a great complete and it arrived in like 2 days. What the hell! Thank you so much. I was at the park earlier and every single trick felt meant to be and natural. I have never experienced something like it...knowing that i got a great complete for a great price and don't have to worry about any part totally messing up or anything. Thank you so much. Steven